Note that there is a space before the /ALL, but there is NOT a space after the / in the following command. In the command prompt window that opens, type the following command: (A new dialogue box - black with white font, will appear on screen ): Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box We would like to see the results from an ipconfig /all - post back the results in a reply here. Plug it into the working computer with internet access and copy the file and paste here.

Save the file to a USB flash drive or other removable media. If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here. What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee, AVG, Webroot etc Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Anychance its switched off - the laptop will have a switch or a combination of FN and F keys to toggle wireless on/off.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove 'HP Support Solutions Framework' through Add/Remove programs on PC.

HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

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